“If you always do what you’ve always done, you’ll always get what you’ve always got”. So, do something different today. I was well rested after the 4-day weekend so decided to be profound and remind people of this brilliant quote.
Dealing with hate online is a real issue. Whether it’s virtual bullying or simply people being mean, there is one thing you must do. Feel sorry for the people that perpetrate this crime. Please rise above it, ignore them and BLOCK THEM.
How do you deal with someone complaining on your social media channels? I use an analogy of A.I.R. which stands for Acknowledge – Investigate – Respond. Acknowledge the complaint. Investigate it and then Respond (offline).